PRIVACY POLICY

LAST UPDATED: JANUARY 01, 2021

Sensory Park Urban Hotel. (“Sensory Park”, “Web owner”, “we”, “our”, or “us”) refer to SENSORY PARK Co., LTD is committed to safeguarding your personal information and data privacy collected through this website as private and confidential.

“You, your, customers” refers to the web user.

 This Privacy Policy applies to our website, https://www.sensoryparkhotel.com, and its associated subdomains (collectively, our “Service”).

By accessing our Website, you agree you have read, understood, and agree to our collection, storage, usage, and disclosure of your personal information and data as prescribed hereunder:

All information gathered is stored in our secure server and appropriate measures have been taken to ensure that your information is protected against unauthorized access. Unfortunately, no security system is guaranteed secure and we cannot be held responsible for unauthorized access beyond our control.

What personal information do we collect?

Personal information is any information that may identify or relate to you as an identifiable individual. The personal information that we collect about you could include:

• Identity information – such as name, age, gender, passport information, or data from government-issued identity cards;
• Contact information – such as your home address, zip/postal code, email address, and phone number;
• Images – such as CCTV images, publicly available photographs, and images captured at events or during your stay
• Financial and payment information – such as your credit card details, itemized spending and transaction history;
• Reservation information – such as the type and location of the rooms you reserve and the dates of your reservations;
• Health information – where disclosed and relevant to the provision of services;
• Preference information – such as special requests, service issues, and other preferences for your stay;
• Public information – such as when we review public platforms to understand what you are saying about us or the hospitality industry;
• Technical information – such as information about the device you use to interact with us (including the unique device identifier, hardware model, IP address, geolocation, operating system and version, and mobile network information and unique device identifiers); and
• Correspondence information – when you contact us, such as to send an inquiry or make a request, any correspondence or application may be kept and added to your personal information.

How do we use your personal information?

For each of the categories of personal information described above, we use your personal information for the following purposes:

• to enable you to use our website
• to help us recognize or identify you and any accounts you hold with us;
• to provide superior customer service to you;
• to assist us in making your reservation and providing the services you request at our property;
• to process transactions through our website (including taking payment for purchases you may make through our website) and to assist in any inquiries about your transaction;
• for billing purposes in relation to your stay with us;
• to confirm prior transactions and reconcile statements or invoices;
• to contact you in relation to matters that arise from your stay with us;
• to send you newsletters or marketing communications regarding our properties and to advise you of promotions or to inform you of offers or other information that may be of interest to you (if, where required, you separately provide your consent for us to do so);
• to personalize and enhance your online and guest experience;
• to conduct surveys or focus groups to receive your views of our properties and service delivery (if, where required, you separately provide your consent to this);
• to respond to a specific “Information Request” from you about one of our hotels, resorts, or residential properties and deal with any other inquiries, correspondence, concerns, or complaints you have raised;
• for marketing, advertising, and promotional purposes, such as through one of our on-line promotions or on third party social networks, consistent with your preferences and applicable law;
• if you become a member of our loyalty program, to create a member profile that is stored in our property management systems;
• to analyze customer trends and insights; and
• to operate our business, including for internal purposes such as auditing, data analysis, statistical and research purposes, and troubleshooting to help us improve our services.

We use all possible means to ensure that your data is protected and stored safely as it is reasonable in every circumstance to avoid the loss, access, use, modification, leak, or disclosure of those information, except with your consent or to be compliant with the requirement as set by Laws. We also require that third-party service providers acting on our behalf, to provide appropriate security measures to safeguard your personal data from unauthorized access, collection, use, disclosure, or similar risks.

How do we use your personal information?

We use your personal information on the following basis:

• to comply with legal and regulatory obligations, including financial reporting requirements imposed by government regulators and our auditors;
• to enter into agreements with you, and to perform our agreement to provide services to you when you stay with us;
• for legitimate business purposes – using your personal information helps us to operate and improve our business and minimize any disruption to the services that we may offer to you. It also allows us to make our communications with you more relevant and personalized to you, and to make your experience of our services more efficient and effective;
• because you have given your consent – at times we may ask for your consent to allow us to use your personal information for one or more purposes. See the “Your Rights” section for more information about the rights that you have if we process your information on the basis of your consent;
• for purposes disclosed at the time you provide your personal information or as otherwise set forth in this Privacy Notice; or
• for the establishment, exercise, or defense of legal claims or proceedings.

What sources and how is your personal information collected?

For each of the categories of personal information and purposes described above, we gather information when you provide it to us, or interact with us directly, for example:

• when you create a profile or sign in to access an existing profile on our website
• when you make a purchase through our website;
• when you make a reservation online, by calling one of our Reservation Offices or by contacting our hotel directly; and
• during your stay at a hotel including information provided during check-in.

We also collect your personal information while monitoring our technology tools and services, including comment cards and email communications sent to and from Sensory Park Urban Hotel.

We may also receive information about you from other sources, such as our business partners and publicly available sources, or from other members of your traveling party or other individuals. We combine information that we have about you from various sources, including the information that you have provided to us.

Finally, we may collect your photograph from publicly available sources so that we can recognize you to provide you with superior customer service.

To whom your personal information may be shared?

The data or personal information collected could be shared to:

• SENSORY PARK Co.; Ltd.
• trusted service provider; business partners;
• in the event of a company acquisition or merger;
• government or competent authorities to which we are obliged by law to disclose the data.

Disclaimer of warranties

Whilst we diligently work with trusted third-party service providers to protect the secrecy and security of your data as we possibly could, nonetheless, you should be aware that no method of electronic storage is 100% secure. Consequently, we cannot guarantee the security of any Data collected to us, and you assume sole and whole liability for such risks.

• Events Beyond Our Control

By using this Website, You agree that neither we nor any of our partners, branches or employees, shareholders shall be liable for any direct, indirect, incidental damages, breach, loss of your Data resulting from a cause over which we do not have direct control, including but not limited to, failure of electronic, computer viruses, unauthorized access, theft, internet errors, and the event of force majeure.

This Privacy Policy is subject to revision from time to time without notice. Web-users are bound by such changes immediately upon posting of such revision and should therefore review this Privacy Policy every time Web user uses this website.

Governing Law and Jurisdiction

This Policy shall be made under and construed by Cambodian law.
Any dispute arising out of or in connection with this policy, including any claims regarding its existence, validity, or performance, shall be resolved in an amicable manner through negotiation among the Parties, in good faith.
If such matter cannot be resolved by negotiation within 15 (Fifteen) calendar days, it shall be finally referred to and resolved by arbitration in the Kingdom of Cambodia in accordance with the arbitration rules of the National Commercial Arbitration Center (NCAC).
The language of the arbitration shall be in English.
The defaulting party shall bear all counsel fees, arbitration fees, and any other fees arising out of the dispute resolution procedures described in this Section.